Quarterly Performance Review Essay

Being a retail store we tout ensemble know how important customer service is, but many dont see the splendour of good vendor support as well. Vendors are important and should be looked after. Since they provide us with our foundations to racecourse our business with providing us with the products and merchandise we sell. Elaine Bridgewater, our retail relationship manager, has been a great addition to our team. With her experience she is suitable to bring technical knowledge about the industry giving us a competitive receipts over many other golf equipment stores. E rattlingday Elaine brings her boundless energy and she is always driven and motivated. Elaines engaging personal style has built numerous new retail relationships for our company. However I do have some concerns regarding Elaines performance.Since she is the first person our retailers contact it is important to be attentive to the retailers needs. alas we have received complaints from various retailers that their s houts are not returned the same day, but usually days later. If retailers e-mail Elaine they seem to get lost in the email conversation since email message from Elaine could have been scripted clearer, making a simple email go back and forth numerous times delinquent to confusion. Furthermore weekly reports are not created with care, but seem as if they were thrown together quickly. Although these may not seem like critical issues, and they are all simple fixes, but are very crucial to the survival of our business.With some standardized guidelines and practice these are areas Elaine could easily improve on. The retail lend is a very important aspect to the survival of our company and so it is important that that channel is keep at all times. To help make the changes easier we will establish appropriate standards and guidelines for the retail division. All call and emails should be responded to within 24 hours of receiving it. We will also provide an array of email response templ ates since nearly of the correspondences are routine.